Madrid - Toledo - Cordoba - Granada - Ronda - Seville

There were two service counters on-site, and luckily, there were no other customers when we arrived, so we didn't have to wait in line.

The staff's English wasn't very fluent, but their attitude was nice.

Not complicated, the staff have a good attitude

I have previously rented cars from Sixt, Budget, Hertz, etc., and had great experiences. However, renting from Europcar this October was frustrating. In February, I rented cars from Europcar at Madrid Airport in Spain and Tangier Airport in Morocco through a rental company, bought full insurance, and paid in full. On October 4th, when I picked up the car at Madrid Airport, the Europcar employee did not recognize the rental company or the full insurance. She insisted that I either: 1. Buy additional insurance, or I would be responsible for any damages. I refused adamantly. 2. Pay a deposit of 331 euros, otherwise I couldn't pick up the car. Reluctantly, I paid 331 euros with my credit card. (I had a similar experience at Tangier Airport in Morocco.) When I returned the car in Algeciras, Spain, the return location provided by Europcar did not even exist! After much trouble finding the correct return location, I missed the free shuttle bus provided by the ferry company (I had already purchased the ferry tickets) to Tarifa. I had to pay 33 euros for a taxi to rush to the dock before the ferry departed! Would I dare to rent from Europcar again?!

The first day we got the car and drove to Toledo, it broke down just before we arrived. We called the emergency support line, and the person who checked it said it was an oil problem and the car had to be towed, otherwise we would be responsible for any consequences. But the support center said I had to go back to Madrid to get a replacement car myself after it was towed. After much negotiation, they sent a car to take us back to Madrid the next day. When we got to the agreed pick-up point, they said they didn't have the car model that was confirmed. They wanted me to go to another pick-up point, which I firmly refused. Seeing my insistence, they eventually sent someone to bring the car over. This whole process wasted over half my day. The replacement car was not even full of gas. We had to drive back to Granada from Madrid, and by the time we got there, it was night, and we missed the Alhambra tickets I booked, costing me over 900 yuan. This booking was made through Zuzuche, and I asked Zuzuche to help coordinate if the tickets could be rescheduled, but nothing came of it. When I returned the car, the rental company charged me 16 euros for the fuel of the first car. Why? The replacement car was not full of fuel when given to me, and I had to start again from Madrid. I demand an explanation and compensation from the rental company for my losses. This is extremely frustrating. At a minimum, I need compensation for the ticket loss and a refund for the fuel charge. I hope Zuzuche can help mediate this matter, and I await the result.