Terrible rental company. It took me 40 minutes to complete the process even though I was the first customer in the morning. The front desk was a Black woman who clearly discriminated against Chinese people; she was very impatient. When she saw I had reserved a BMW 3 Series, she immediately said they didn't have any BMWs available and offered me a Renault instead. This was the first rental of the day, and I had seen a row of 3 Series and 5 Series cars in the parking lot. I asked if I could at least get an A3 or a B-class car, but she refused. When returning the car, another Black woman was extremely strict, the strictest I've ever encountered while renting in Europe. She inspected the car multiple times and even asked where I last refueled, requesting the receipt. Overall, this is a very small-minded company. No idea how the Madrid branch has such high ratings.
Everything went smoothly with the rental and return. There are two issues to note: 1. The map indication for the Budget rental location in Madrid is incorrect. There is no rental point in the city center, only at the train station. Fortunately, I confirmed this a day in advance. Also, during the rental process, the car rental staff will inform you that the driving license translation provided by QEEQ is not legal in Spain. They can still rent to you, but if any issues arise, the police will treat it as driving without a license.
The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.
A very pleasant car rental experience. I booked a Volkswagen GOLF, but they gave me a BMW 1 Series with only 3200 kilometers on it, essentially a new car. The staff at the store were very friendly. They checked my driver's license, notarized documents, passport, and I prepaid the deposit with a credit card. All the procedures were completed in less than 5 minutes. When returning the car on Sunday, the store was closed. I just parked the car in the designated parking lot and put the keys in the box at the door. Very convenient.
About QEEQ:10.0/10
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