Dubrovnik-Split-Zagreb

1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry.

They threatened us with exorbitant charges, stating that even minor paint damage could cost up to 500 euros. They claimed the insurance from the car rental platform couldn't cover it and pushed us to buy their own full insurance for several hundred euros.

The service attitude was very good. They charged exactly as per the terms booked on QEEQ and did not push for any additional insurance.

Process took about 1,5 hours. More staff or stop selling extra insurances at the spot.