I was very disappointed I didn't get the vehicle (or equivalent that I booked). I booked a small fuel efficient car but was given a large car with poor fuel efficiency increasing the cost and environmental impact of my trip.

Pretty good. Initially, we were given a Dodge hybrid SUV, but there wasn't enough space for our luggage, and the car couldn't refuel. So we contacted customer service, drove to the airport branch, and they helped us switch to a Malibu. Although it seemed like the car hadn't been cleaned before handing it to us, overall it was fine.