No upselling. If you declare you don't want insurance, they cancel it accordingly.

Very satisfied

It was supposed to be a JEEP Grand Cherokee, but after waiting for a long time, I got an old Nissan similar to a CRV. The car broke down after two days and got towed. The rental fee was still charged at the Cherokee rate.

Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.

Service at pick-up was virtually nonexistent (take whichever vehicle you want... and gone ) Contrast with the warm welcoming at return .

Easy to use No price drop since booking