Los Angeles

I booked a Ford, but they gave me a Mitsubishi ASX at the store, which was much smaller than expected. The staff insisted that I buy insurance, saying they wouldn't give me the car if I didn't, even though I had already bought it when I reserved. They were very impatient with communicating this with customer service, and it took over an hour to resolve. It was very troublesome, and in the end, they gave us the Mitsubishi ASX and let us leave, even complaining that we were troublesome.

Everything was good in most aspects, but I was really frustrated. My husband didn't bring his own credit card, and BUDGET is the only company that doesn't allow multiple drivers under one card. Rent Rent Car didn't know about this rule, so I ended up driving over 2000 kilometers by myself. As a woman who has never driven for so long and was supposed to be on vacation, I almost cried. It seriously impacted my holiday mood and I was constantly unhappy and exhausted.

Picking up the car was a bit troublesome, as the staff recommended many insurance options and vehicle upgrades, all of which I declined. Returning the car was quick and very convenient.

This was a brand new Cadillac. It was a great driving experience.

It was great. I was very impressed.

Limited quantity of advertised car model. Will offer lesser equivalent and try to upsell on higher models. Otherwise, quick and fuss free pick up and return process.