The rental staff were extremely friendly and communicative in English. They agreed to let us return the car later and even gave us a free ride to the airport. They also helped us deal with a parking ticket. Really appreciate it!
At the airport, we called for a pickup. The pickup location is outside the 2-door exit, not in the parking lot, but at the shuttle bus stop on the left. It takes 10 minutes to get to the company. The young foreign guy who received us was very friendly and quickly completed the formalities for us. Returning the car was also very smooth, the same staff member drove us to the airport and even helped us with the luggage cart. Overall, it was a very pleasant experience.
“The car's system was entirely in Japanese (as well as the manual) and the rear bumper was dented”
About RIGHT CARS:8.7/10
The car itself was fine; drove well, no issues. The only problem was the fact that everything was in Japanese and it hadn't been switched 9ver yet despite having over 150,000 kilometers logged.
Noone in office, no car was made available for us. They couldn’t find my number to call us. We ended up using a different company Which delayed us 2.5 hrs trying to sort out. Will actively tell people to never use this company
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