The staff is professional and efficient.

No queue

1. Extremely slow, caused us to miss the train. 2. I clearly stated I had purchased full insurance via the rental platform, but they kept insisting we buy their insurance, threatening huge losses if we didn't. 3. The car they gave us showed multiple warning lights within a day: maintenance light, rear-right light not working, and the car's performance was poor. I booked a Volkswagen, but they gave me a Mazda.

Pick up was fine. A little tuition about the car would have been helpful as unless you drive particular models there are variations which can baffle. Our main issue though was directions back to the drop off point. Sat nav didn’t take us to the right place. Directions generally in Norway seem to be less than perfect though.

Excellent !