The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

The waiting time was quite long.

Upon arrival, they said there was a free upgrade promotion and asked me to sign in the upgrade section. They said I wouldn't have to pay the original £700+, but later denied it and said because I signed, I must pay.

I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.

When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?

Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.