San Francisco to Boise

I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

Average

Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.

The San Francisco airport location was extremely busy; we waited for almost an hour. The staff were inefficient, and I saw one woman chatting away with a customer, completely ignoring the line behind. Although the rental cost through zuzuche was 1250 USD, we added insurance for about 90 USD, making the final bill 1420 USD. The staff tried to add various insurances, and you have to negotiate yourself. It's quite troublesome, especially if your English is not good.

Renting a car is easy, the vehicle was as specified, in good condition, and the service was excellent. They offered roadside assistance. Returning the car was smooth.