San Francisco to Boise

The staff at AVIS in San Francisco Airport were very rude, especially a long-haired Black girl and a chubby White guy, both had bad attitudes. Initially, they gave me a car with a broken window and many scratches on the door. Later, when I found an AVIS PREMIER service guy on the same floor, his attitude was much better, and he gave me a brand new car.

The lady at the rental car company was very friendly, chatting about everything. Although she worked slowly, I was very satisfied. I reserved a Ford Edge (5-seater), but got a Mazda CX-9 (7-seater) instead, which was great. Returning the car was also very quick, took just 3 minutes.

I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

Average

Originally booked a Ford Focus, but was informed at the airport that it wasn't available. After some negotiation, I paid a small fee to upgrade to a Ford Mustang. AVIS had good service, the pickup and return process was convenient, the car was fairly new, and it was in good condition.