This Zuzuche APP is a money trap. I canceled my order a week in advance, and it showed cancellation successful with an estimated refund time of 15 working days. Thinking the refund was processed, I didn't check further. Unexpectedly, the APP did not cancel my order, and it wasn't until the scheduled time that someone called to inform me to pick up the car. I said I had already canceled the order! When I contacted customer service, they refused to refund my money. Such garbage service, I will never use Zuzuche again and will warn my friends not to use it either.
They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused !
Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee.
i again refused, instead of an SUV they sent a sedan
I return the car 1 day prior, I haven't been reimbursed yet
Very unprofessional , do not recommend
About QEEQ:10.0/10
I called customer service, Arthur was super helpful. He called reach rental
And confirmed my rental
Amazing job
“Overall positive - but problems with pick up on arrival”
About reach rental:7.2/10
Meet and greet service at las vegas airport - but didn't know that before arrival. And couldn't get through to mobile number in UK to arrange pick up when we arrived.
Otherwise good .
The cleaning of the car was not good and we had a problem with the windshield washer, the water jet it wasn’t working and we had some problems with it in the trip.
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