Los Angeles to Palm Springs

1. Even though I had already reserved a compact car, the attendant kept asking if I wanted a Mercedes or another type of car. 2. The attendant told me I needed to buy third-party liability insurance. When I asked if it was mandatory, she said it was necessary, making me mistakenly believe it was required, so I ended up purchasing it for two days at an additional cost of $15 per day.

They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.

They tried to upsell insurance, but I firmly declined.

When there were many people, they seemed impatient and weren't very friendly.

Awesome experience