Extremely dissatisfied. First, we went to the front desk, and they informed us we needed to purchase insurance and other fees. When we declined, the staff was very displeased with us. Then, our tire got punctured on the road, and we requested a tire change. They just gave us a different car. When returning the car, we received nothing. When we realized something was wrong and approached them, we waited for three hours. Up to now, I haven't gotten my refund, and I don't know what to do.

Long waiting time aside, they insisted on giving me an upgrade saying my two suitcases wouldn’t fit in the Fiat 500 I originally booked. They wouldn’t even let me check the car. Instead, they forced the upgrade and charged me an extra 25 Euros per day, claiming it was a good discount, which doubled my original cost. I had to accept it because I was in a hurry. I chose to return the car in downtown Paris. The train station is in an underground parking garage, but this was not mentioned on the document. I ended up driving around Paris streets several times.

There were many people, so the wait was quite long. However, the process was fast, and I got a large Renault car. Satisfied.

Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!

Although there was a queue on arrival the efficiancy of the staff and number reduced any wait considerably.