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Live chat Email us Service Code: 1418249357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1418249357
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Austria, Czech, Hungary, Austria

Reviewed: Tue, Aug 13, 2019
About Europcar: 2.0 /10
The charges were significantly higher than the listed prices on the platform. The cross-border fee was 45 euros, after-hours pickup fee (e.g., after 9 PM) was 59.39 euros, and an additional driver cost 80 euros. None of these were clearly disclosed during the paperwork process at the counter. After returning the car, the final invoice was 200 euros more than the platform indicated!

Relevant Reviews on Europcar VIENNA AIRPORT

Nigel Jane

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Reviewed: Mon, Jun 10, 2024
About Europcar: 10.0 /10
Thanks for the upgrade
About QEEQ: 10.0 /10

Hilary Addison

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Reviewed: Sat, Jun 15, 2019
“Vienna-Hallstatt-St. Wolfgang-Salzburg”
About Europcar: 10.0 /10
Overall, the service was satisfactory. The staff at the pickup counter explained everything in great detail, and the staff at the drop-off counter were also very friendly.
About QEEQ: 10.0 /10

John Bellamy

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Reviewed: Thu, Jul 18, 2019
About Europcar: 2.0 /10
As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!

Hogan Vogt

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Reviewed: Sat, Mar 13, 2021
About Europcar: 10.0 /10
Very satisfied! The staff were very friendly and provided detailed explanations.
About QEEQ: 10.0 /10

Christine Duncan

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Reviewed: Thu, Mar 21, 2019
About Europcar: 2.0 /10
There was a system issue when swiping the card, but they didn't admit it.

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