Melbourne Great Ocean Road to Adelaide

Did not prioritize users with reservations; waited in line for more than 30 minutes.

Returning the car was easier than expected, no strict inspection, just handed over the car and left

The experience was poor and the service was slow. We didn't buy full insurance and had a minor collision. We went to Australia at the end of June, and they've only just replied to us.

Fairly easy to find, the car was very new with only seven thousand kilometers on it. The paperwork was processed quickly. Adding an additional driver cost $5 per day. Later, due to a change in plans, we returned the car a day earlier and the rental company charged based on the actual rental days.

I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.