The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.
Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.
I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!
A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.
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