I reserved a RAV4 Hybrid nearly two months in advance, but when I arrived at the store, they still told me there were no cars available. I don’t understand the point of booking ahead if this happens. On top of that, even if they were giving me a replacement vehicle, couldn’t they at least give me another hybrid? Instead, they handed me a diesel Hyundai, which is clearly not on the same level. The whole reason I booked a hybrid was to save on fuel costs, and they swapped it with something that has fuel costs even higher than gasoline—a diesel car that ended up costing over a thousand in fuel expenses. Very disappointing.

It's acceptable.

The staff were patient and provided clear guidance.

Overall pretty good, the car was very new. Returning the car in a different location was convenient and the cost was reasonable. However, when picking up the car, the rental staff initially insisted I had to purchase their insurance despite having QEEQ insurance. They only relented after I mentioned contacting QEEQ to resolve the issue.

They overcharged me, saying the gas station was too far from the airport. It was actually just a few kilometers away. I refueled at a station not far from the airport because I wasn’t familiar with the area.