I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

Great location, quite close to the city center.

Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire

Booking was easy

Very pleasant and trouble-free experience. Very good value for money.

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours