Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

The elderly lady was a bit harsh.

This was the worst rental experience I've had abroad. When I arrived, they told me my reserved car was not available and I had to upgrade to a Camry for an extra $20 per day. After negotiating for over ten minutes, I had no choice but to accept. The ordeal didn't stop there; they forced me to buy various insurances and wouldn't give me the car unless I did. I ended up paying $323.5 in total just to get the car.

There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!

Like: No paperwork. Car was ready to roll after showing ID. Very happy with service and vehicle. No problems at US border.
Dislike: Very satisfied with price and service.