They couldn't provide the Volvo XC60 automatic I reserved and kept asking me to accept another brand's automatic car or a small car with insufficient luggage space. They only kept saying sorry, and communicating through the rental platform did not resolve it. We spent two hours negotiating at the parking lot with two adults and two children. In the end, due to our insistence, we still had to downgrade to another brand but got a promise for a refund of the price difference and no need to refill the tank upon return.