Short pickup time, high service efficiency.

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

It's alright, fairly satisfied. I would choose them again if I have the chance.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.

Picking up the car in San Francisco was very convenient, possibly because it was early and there were no queues. Chrysler's Town and Country has immense space; it fit our group of 5 people, 5 large suitcases, and 2 small suitcases. Truly an American car—big!