The staff at pick-up were friendly but lacked responsibility. We initially booked a Tucson, but were given a Mazda instead. We didn't notice at first, but after driving for several kilometers, we found that the left rear tire pressure was only 1.5. The next afternoon when leaving Wadi Rum, it was down to 1.0, we inflated it to 2.5, but by the time we reached Petra, it was only 2.0 again. The following morning it was 1.5 again, and we inflated it on our way to the Dead Sea. The tire pressure issues affected our travel experience.

When I got to the reserved pickup location, I found out it was closed! No notification was given! I had to call Eurocar myself to resolve the issue. QEEQ's customer service did not provide a reasonable explanation!

The car rental process was completed within 15 minutes, and the staff spoke English. Overall, a good experience.

Great service attitude, clear explanations, free upgrade, and an additional 2 hours for late return.

When returning the car, the rental store guy said the car had a bit of paint from someone else on it. Our car was fine, but someone else's paint rubbed off on our car. You couldn't tell unless you looked very closely. We didn't have any scratches during the trip, and even if there were, they were from before. Although we took photos when renting, it wasn't visible in the photos unless they were close-ups. He wanted us to pay 75 Jordanian Dinars (about 750 RMB) without any basis for this price. I asked him to call the supervisor, but he refused. Eventually, we went to the office ourselves to fetch the supervisor (we were in the parking lot returning the car). The supervisor checked and said there were no issues, and we could return the car (the guy had left by then). It seemed like he wanted to make some extra money. Such behavior damages Europcar's reputation.