They promoted the roadside assistance service, but it was unclear and ended up costing me a few dozen dollars.

Excellent

There is a free shuttle bus right outside the airport that takes you directly to the rental company. The service is very considerate.

The staff added insurance without asking, even though I had already purchased it.

Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars. When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there. The cars in our section were all old and there was only about 3-4 of them. Would never go through Dollar again.

Will definitely use again.