Vienna-Lake District-Salzburg

The whole process was very efficient, the staff was very friendly, and there were no extra charges.

I had an appointment to pick up the car at 8:30. When I arrived at the store, there were three people ahead of me. There wasn't any organized line, so everyone had to line up on their own. There was only one staff member, and the computer even crashed during the process, so it took a full hour to get the car. They asked if I would be leaving Austria. If you are, make sure to inform the staff so they can give you a highway pass to avoid fines for not having one after leaving the country.

Arrogant attitude.

The store at Vienna train station is easy to find. The car pick-up process is simple, without any upselling. The staff is very friendly and communicates well.

Not bad, our English isn't great, but the guy patiently explained everything and let us take photos to translate. We spent a long time understanding the car in the basement, and some passers-by even came to help explain.