Not bad, our English isn't great, but the guy patiently explained everything and let us take photos to translate. We spent a long time understanding the car in the basement, and some passers-by even came to help explain.
When returning the car at Munich train station, due to no specific return location, we went to the Europcar rental point at the station to ask for help. However, the staff there were very rude and did not provide the necessary assistance, resulting in us spending several extra euros on parking fees and wasting two hours.
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