The car provided was a similar class Nissan Sunny. There was no aggressive upselling, and the staff’s attitude was quite indifferent. The process was very smooth.
The rental location is in the city center, which is quite convenient. We walked around the city before picking up the car and there was almost no queue. The staff's attitude was average. They didn't check the order carefully and still asked us to pay for an additional driver. It took some effort to communicate in broken English and show them the order before they understood. This made me a bit anxious since my English isn't very good. A kind lady from Guangdong helped us with the car pickup, and she was pretty friendly.
We had a minor collision; the other car reversed quickly out of a parking spot and hit my rear side. We called the police and later spent an hour discussing the details with the insurance company. Luckily, with the accident report, we didn't pay anything. It seems American roads have high speeds, so buying comprehensive insurance is definitely worth it for long distances.
Good service, both car pick-up and return were very convenient. They will try to sell insurance when picking up the car, but you can choose not to buy it.
About QEEQ:10.0/10
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