Poor.

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Fine

OK

OK

One guy working in the office AND doing pick-ups and drop-offs. So he just tells everyone he's 5 minutes away, even though he is busy doing other things, including spraying the cars down. No full tank of fuel.

Like: The car was great, no problems, and affordable.
Dislike: It did take a very long time for him to arrive, and he had told us ten minutes without a follow-up call.