I reserved the car for 19:30 and thought there would be some paperwork to do, so I arrived at the pickup point a bit past 7 PM. It was already dark in New Zealand, and the place was very poorly lit. There was a locked gate outside, and I had to call them. They told me to wait 15 minutes, and I said okay. After a while, an Indian man (same accent as on the phone) arrived, but he didn't have the key to the gate. He made another call and said he had a key to the office and would try to crawl through the gap under the door to find the gate key. I told him to be careful. He brought a bunch of keys and handed them to me to try opening the gate. Eventually, one key worked. After getting inside, he pointed to a four-door car and said it was mine. I was shocked because I had booked and paid for a twelve-seat Hiace. He then pointed to a white Hiace by the roadside and said that was it, but it hadn't been cleaned. I was very upset and asked about their service quality. He told me to take photos and file a complaint, but it was too dark to take clear pictures (I later managed to take a few). Inside, the vehicle was very smelly and dirty with lots of trash (which I cleaned myself). The fuel tank was only 3/4 full. I showed him, and he said I could return it with 3/4 fuel as well. However, he wouldn't let me go and insisted on a 3500 NZD deposit because I hadn't bought full coverage insurance. I told him I had basic insurance, but he kept pushing me to buy additional coverage, asking at least three times. Despite the poor service, he was still trying to make money. He then offered an option to pay 10 NZD per day for two days, reducing the deposit to 2500 NZD. I was very mistrustful of the company by then and asked for other options. He said I could buy full insurance for 25 NZD per day (totaling 50 NZD) plus a 500 NZD deposit. I went with this option and signed a handwritten note about holding 500 NZD cash for full insurance. Two days later, I returned the car at 7:30 PM. He checked the car (same guy), then pulled out a car inspection form and said he forgot to inspect it when I picked it up, asking for my signature. He then returned the 500 NZD deposit and had me sign another note confirming the return. This was so unprofessional. I've never experienced such poor service from a car rental company before. I asked him who to complain to and he said the booking website. I said fine and left, never to use this car rental service again. Terrible experience.
RIGHT CARS
I reserved the car for 19:30 and thought there would be some paperwork to do, so I arrived at the pickup point a bit past 7 PM. It was already dark in New Zealand, and the place was very poorly lit. There was a locked gate outside, and I had to call them. They told me to wait 15 minutes, and I said okay. After a while, an Indian man (same accent as on the phone) arrived, but he didn't have the key to the gate. He made another call and said he had a key to the office and would try to crawl through the gap under the door to find the gate key. I told him to be careful. He brought a bunch of keys and handed them to me to try opening the gate. Eventually, one key worked. After getting inside, he pointed to a four-door car and said it was mine. I was shocked because I had booked and paid for a twelve-seat Hiace. He then pointed to a white Hiace by the roadside and said that was it, but it hadn't been cleaned. I was very upset and asked about their service quality. He told me to take photos and file a complaint, but it was too dark to take clear pictures (I later managed to take a few). Inside, the vehicle was very smelly and dirty with lots of trash (which I cleaned myself). The fuel tank was only 3/4 full. I showed him, and he said I could return it with 3/4 fuel as well. However, he wouldn't let me go and insisted on a 3500 NZD deposit because I hadn't bought full coverage insurance. I told him I had basic insurance, but he kept pushing me to buy additional coverage, asking at least three times. Despite the poor service, he was still trying to make money. He then offered an option to pay 10 NZD per day for two days, reducing the deposit to 2500 NZD. I was very mistrustful of the company by then and asked for other options. He said I could buy full insurance for 25 NZD per day (totaling 50 NZD) plus a 500 NZD deposit. I went with this option and signed a handwritten note about holding 500 NZD cash for full insurance. Two days later, I returned the car at 7:30 PM. He checked the car (same guy), then pulled out a car inspection form and said he forgot to inspect it when I picked it up, asking for my signature. He then returned the 500 NZD deposit and had me sign another note confirming the return. This was so unprofessional. I've never experienced such poor service from a car rental company before. I asked him who to complain to and he said the booking website. I said fine and left, never to use this car rental service again. Terrible experience.
How could this happen? How will you compensate?
Right Cars オークランド国際空港の口コミ
RIGHT CARS
いいですね、インドのお兄さんはとても友好的で、紹介の中に車の新旧の情況がありませんが、しかし車の情況はまだ悪くなくて、特別に新しくなくて、しかしも古くありません。車の返却が終わって、とても良いので空港まで送ってくれました。大いに褒めて!オークランドのいい
RIGHT CARS
も
満足
RIGHT CARS
空港に着いたら会社に電話すると、誰かが迎えに来ます。しかし、時間が過ぎると、あなたを迎えに来て、およそ人民元160の残業代を受け取ることになります。
コールはすぐに応じ、インタフェースのデザインが简洁に便利です。
RIGHT CARS
帰国後、180ニュードルの罰金、スピード違反の切符、制限速度100と言われて、私達は116を運転して、私達が車を返す前の20分。私たちは車を運転して気をつけていた。ニュージーランドで14日間運転しても大丈夫だったのに、オークランドで2日間運転してもまだ返却直前だったので、レンタカー会社に騙されたのではないかと疑われた。レンタカー会社に差し引かれているので、どうやってホームページにアクセスしても違反かどうかわからない。
レンタカー会社であるインドの男、空港への送迎我々を担当し、人も、感じは、その後、不思議に受け取った180ニュー造幣の引き落としは疑われパターン
RIGHT CARS
電話供给侧ひとへに空港に迎えに、歩くの来ない、车の运転が8 ~ 10分
まだ算なければ満足が、知らずのカードに引き出された500ニュー造幣敷金は何时?