Clear process, no insurance upselling, just simple inquiry for feedback.

There are still many customers renting cars in the US, but there are also many front desk service staff. The attitude is great, and the waiting time is not too long.

The queue time was quite long as it was the first day after the Christmas holiday and there were a lot of people.

Booked a Ford Focus, got a full-size Toyota SUV instead. Friendly staff, moderate upselling.

Car is ok, but it surprised unfortunately that budget charged me extra 135.11 dollars as insurance while I already booked and paid the maximum insurance coverage through easy rent !!! This is unacceptable and I was supposed to raise this issue to higher positions since that time I was not preparing myself to pay that much and it was not as per my travel budget, it affected me a lot. Receipt available with me.