Los Angeles - San Diego

We waited 30 minutes for the car rental company's shuttle bus. We arrived at the store at 11 PM. There was a long queue. The staff were slow and seemed unprepared.

When I arrived, they told me there were no cars available and asked me to pay an additional USD 99/day to switch cars or keep waiting. I insisted on not paying, so I waited over an hour before the rental company gave me the car I initially reserved. However, the car was not cleaned at all!

Huge thumbs up to the guy at the counter! He tirelessly helped solve my issue!

They took advantage of my poor English skills and forced extra charges on me, even though I bought full insurance through the app.

Forced vehicle upgrade, pushed additional insurance, added personal accident and roadside assistance insurance, increasing the total insurance fee by $314.4, did not provide rental contract, took over a month to send it, and used someone else's contract to brush me off.