The staff were very patient and had a great service attitude.

Satisfied

I booked a car one month in advance, but they downgraded it without notifying me. My Touareg was changed to a RAV4 and they did not refund the price difference. The staff member at the Lofoten branch, a black guy, had a very bad attitude. Even though I clearly saw other keys for similar cars, he lied and said there were no other cars available. Two suggestions: 1. Just book a Toyota RAV4 directly, as 80% of the cars here are Toyotas, which are fairly new and all 4x4. 2. Avoid using third-party platforms like Trip.com; book directly with the rental company online to have opportunities for complaints and negative feedback. Otherwise, if you use platforms like QEEQ, you have no recourse for complaints.

There was only one staff member at the office, which was shared by three car rental companies. It wasn't hard to find, and the waiting time was about 15 minutes. There was no excessive upselling; they only re-confirmed whether I was crossing borders and the driver's age. The process was simple, but I had some doubts because you had to swipe the deposit before seeing the contract. However, the deposit was refunded quickly (within 1-2 days after returning the car) and the final charges only included toll fees, young driver fees, and extra road assistance insurance. Both renting and returning the car were self-service. After getting the key, you inspect the car yourself before driving off. When returning, you can take photos of the car for your own records (this is optional), and either drop the keys in a box or hand them to a staff member.

The vehicle exceeded our expectations