“Great experience, good savings and customer service both from QEEQ & Budget”
About Budget:9.0/10
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
About QEEQ:10.0/10
Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.
Booking the car was fine, but returning it was extremely troublesome. Returned the car in Bergen, and the return address couldn't be directly navigated to. Additionally, there was no indication on plan 2. Spent half an hour searching around the parking lot, exceeded the time limit by 5 minutes, and almost panicked. No one answered the phone calls, and it was only after spotting the sign that I realized it was an unmanned return service. This was not explained when picking up the car.
We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.
About QEEQ:10.0/10
No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.
Picking up and returning the car was very convenient, and the car was in great condition. The only issue was that charging was a bit troublesome (different apps were required for charging stations, and some worked while others didn't). Overall, the trip went well. Currently, I am uncertain whether there will be deductions due to parking or speeding tickets, which will take about a week to find out.
Le véhicile que j'avais réservé n'était pas dispo, mais il m'en ont attribué un autre de la même gamme. Pas de problème pour la prise en charge de la voiture
About QEEQ:10.0/10
Site très fiable et tarifs compétitifs, pas de mauvaises surprise
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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