The office opens only after 1 PM on Sunday, even though there are staff and cars in the office, they do not provide services until after 1 PM. The paperwork was processed quickly, without recommending additional insurance or roadside assistance.
“Great experience, good savings and customer service both from QEEQ & Budget”
About Budget:9.0/10
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
About QEEQ:10.0/10
Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.
The service was quite standardized. The contract was sent via email, and the staff was patient and thorough in explaining any fees we had questions about.
They have charged my credit card three additional times since I completed the rental and I have not seen an invoice.
I would have prefered if I pay for any tolls or extra charges at the counter at the end of the rental and be done with it.
The car itself was great, and the ticket counter fast.
The style of foreigners is like that, unhurried and calm. I picked up the car early in the morning, not many people, but there was still some waiting, haha.
We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.
About QEEQ:10.0/10
No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.
Le véhicile que j'avais réservé n'était pas dispo, mais il m'en ont attribué un autre de la même gamme. Pas de problème pour la prise en charge de la voiture
About QEEQ:10.0/10
Site très fiable et tarifs compétitifs, pas de mauvaises surprise
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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