CAR RENTAL REVIEWS ON HERTZ AT STAVANGER AIRPORT, SVG

The office opens only after 1 PM on Sunday, even though there are staff and cars in the office, they do not provide services until after 1 PM. The paperwork was processed quickly, without recommending additional insurance or roadside assistance.

The service was quite standardized. The contract was sent via email, and the staff was patient and thorough in explaining any fees we had questions about.

Hertz, as an established car rental company, provides satisfactory service with good communication.

The pickup process was confusing due to language barriers. After getting out from the 5th floor, we had to get a ticket, drive down, and insert the ticket again to exit, which took a long time. Returning the car in Molde at 5 PM was challenging due to rain and darkness. We had a hard time getting out of the airport parking lot and had to ask several people for help. Eventually, we found the Hertz parking area, but it was full. We ended up parking next to a Hertz service car and took a photo to finish the process. It was exhausting. Big companies should offer Chinese language services.

The process was convenient and quick, the car was in great condition, and returning the car was easy.

The pickup staff was especially slow.

Excellent

We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.

No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.

Good service from a big company

The best service is when nothing special happens.

The service attitude was great, very nice.

Very satisfied.