1. Received a different model than what was booked;
2. Upon returning the car, I was informed there was a scratch on the rear side door and was charged 350 Euros. I am certain there was no damage during my rental period; it must have been there when I picked up the car, but it was too dark in the parking lot to notice. Reported this to the rental platform, suspecting fraud, but received no follow-up;
3. Nine months after returning the car, I was charged 105 Euros (3 charges of 35 Euros each) on my credit card. They claimed it was for 'notification of three fines' according to the rental contract. The rental contract is several pages long and in Italian, with important charges buried in fine print, not highlighted or clearly communicated. This reflects poorly on the company's transparency;
4. The car rental company informed me that any fines would be mailed to my address and must be paid within a certain period. However, the address provided on the fine notification was almost illegible and incorrect. This address was used to levy their service fees without any confirmation from me, ensuring the fines would be lost in the mail, resulting in more fees and endless bills. Italian Southern Police involvement noted;
5. Each of the three fines has its own issues, not detailed here, with amounts ranging from 170 to 700 Euros;
6. Typically, pre-authorization on credit cards is released 1-2 months after returning the car, but my pre-authorization was still held by the rental company nine months later.
I have reported this issue in detail to the rental platform. Shockingly, the platform staff sided with the car rental company without further investigation or communication. Awaiting follow-up to see how they handle this dishonest company. Will post this on social media to warn others.
Conclusion: Go for a major car rental company, book directly.
I had scheduled to pick up the car at 2:30 PM, but the car rental company was hard to find. When I finally found it, they said the car wasn't ready and asked us to wait for 30 minutes. Having rented cars overseas for many years, I had never encountered this situation, so I thought it wouldn't take too long and agreed to wait. However, 30 minutes later, the staff member who was supposed to help us was chatting and smoking with his colleague at the entrance. I asked if the car was ready, and he said to wait a bit more, that he didn't know. We had plans to drive 300 kilometers to a popular hotel to catch the sunset, and without the car, we couldn't make it in time. I called the car rental customer service, and they actively tried to help, but the staff was indifferent and said there was nothing he could do. We finally got the car at 5:00 PM, but it wasn't the one we reserved. Instead, we received a large, old, and broken car (the window was broken). Driving on the highway with an open window caused discomfort in my left ear. By the time we reached the hotel, it was already dark. Our first day's itinerary was severely impacted! We missed the best sunset and pool party at a 3000 RMB hotel, causing significant losses and ruining our travel mood! Avoid this company!!!
Satisfied. They upgraded us to a brand new Qashqai (only 13 km driven). The pick-up and drop-off procedures were quick and convenient. We cleaned the car inside and out, and filled it up with gas before returning it. The staff inspected the vehicle and took photos. Everything was OK. Returned the car on the 4th of this month, and today I saw that the credit card pre-authorization for the deposit has been released. Recommended.
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