Drop off location is difficult to find.

The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.

The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres