The service was average. They charged me over 100 euros for returning the car a few minutes late. The return staff said it was fine, but a few days later, the charge appeared.

Good

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

Average

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.