Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

Satisfied

Be cautious with this store as they may try to make you buy full insurance. Avoid making any mistakes; they might not give you the car if you arrive early or late. Ended up paying an extra 180 euros for full coverage.

Great as always...Sara is the best!

Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.