The experience was quite average as the return location and route were not clearly explained. I had to find out the return location myself. The staff said to navigate to 2E, but after parking at 2E and leaving the key with the parking ticket clearly indicating the parking spot, the next day the staff claimed they didn't see the ticket and couldn't find the car, charging me 250 euros for parking. Very disappointing!
1. Wrong charges, overcharges
2. During return, complicated simple issues (company's fault), making it hard to understand
3. Delay in refunding the overcharged amount, still unresolved!
The service attitude at the AVIS Paris airport branch was terrible, terrible, terrible. In 2 years and 3 rentals, even with no one in line, the procedure took over 2 hours. Just think, we had already been on the road for 2 days and flying for over ten hours, we were exhausted. Additionally, the car was not what we reserved, and it was parked on the airport expressway, so we couldn't check the vehicle, familiarize ourselves with it, or install a GPS. We just had to drive away immediately. Deceptive practices, forcing unnecessary insurance, a tank of gas, and other services on us. After returning home, they deducted €35 per car from us for supposed violations we knew nothing about. It was a long appeal process, and Rent-A-Car helped us recover some of the losses. I hope Rent-A-Car can better communicate with their partners.
“Poor car rental company and poorer booking company!”
About AVIS:5.0/10
The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.
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