The rental company's representative aggressively pushed local insurance for $60 and threatened to cancel my order if I didn't purchase it. Even the customer service call from the rental platform wasn't answered. Terrible experience with the rental company. Thankfully, the rental platform covered this forced insurance for me. Very satisfied with the platform's service and serious attitude.
I chose the most expensive package, but when picking up the car, they forced me to pay an additional $44. Otherwise, I couldn't get the car. The experience was very poor.
At check-in had problems with my credit cards, but Jessica (?) was excellent and solved my problem.
Car was great. Fob didn't work well. Advised to change battery. Did so. Still wouldn't open door unless attempted many many times. Finally removed the board from within the fob and used it without the case. Worked just fine. Not a big deal.
El auto estuvo en pésimas condiciones. Deberían inmediatamente sacarlo de circulación. La bocina no servía ni el aire caliente. Les manifesté mi inconformidad ni no me resarcieron con nada. No puede entregar a quienes alquila un auto es terribles condiciones
The car was old if you compare a car rented in USA, it had more than 160,000 kilometers and the general conditions were not good. Tires were old and the engine is forced when you drive thorugh the mountains in Ecuador, I imagine because the age of the cars.
I arranged all the insurance with EasyRent but at the arrival Europcar people forced me to buy the Civil Responsability, and I had to pay 150 USD more than expected.
My general opinion is bad, I have rented with Europcar in other countries with a different experience.
About QEEQ:10.0/10
The web is excellent, you can find very competitive prices at it.
“Different countries, with different quality measures.”
About Europcar:6.7/10
No it didn't exceed my expectations at all . The car is a Spark, the smallest car available, with over 46 thousand kilometers on it, running those roads. I am a car mechanic and I know that the front wheel bearings are completely shot. The travel was very noisy due to the bearings (rolling noises). So was the clutch on it`s limit, connected very late. A car of this size, of very poor quality, as we all now, being used as a rental car in a country with poor roads, aggressive drivers, chaotic traffic conditions, won`t last long. And at 47500 now, it is not getting better…
About QEEQ:8.0/10
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Relevant Reviews on Europcar in Ecuador
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