Northern Spain Route

The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.

1. The rental process is clear and well-organized. The return process is simple and fast. 2. The rental and return locations are very obvious and clear. 3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)

The check-in process was quite slow. Maybe that's just the typical work pace in Spain.

There was no one to guide us to the car in Madrid, possibly because we arrived late.

fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible

excelente para rentar vehículos. sería bueno que especifiquen que empresa requiere tarjeta de debito o cuales solo descrédito, en países distintos (colombia por ejemplo)