Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.

Great service attitude, quick car handover

Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!

I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.

Booking is fast, not able to try price drop protector.

The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.