10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Simple and comfortable driving.
Dislike: Car steering vibrates when exceeds above 100KM/per hour
Read More >9.2 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Nice service and response the question very fast
Read More >3.3 /10 Poor
Reviewed: Monday, November 18, 2024
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Nice and smooth service. Friendly staff and good service.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
I would like to especially commend your counter staff Mr Ashish who attended to me during pickup. He was professional, polite and helpful.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent service, no issues, thank you!
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was in a great condition despite the car being compatibility the cheapest in the market.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Yes it exceeded my expectations
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Cars are in good condition, friendly staffs
Read More >D.Gamachchige
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
the staff was awesome.
Read More >2.3 /10 Poor
Reviewed: Monday, November 18, 2024
Paradise rental car is not recommended. The car is in really bad condition with scratches.
Returning the car is a hassle. The rental car location is inconvenient located in totally traffic jam road and the officer took so long to check the car.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
Booked a Bezza, received a Saga. Car was ok but not intent to rent again with this company.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Proton avec de la place et pratique en automatique conduite a droite
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
The car itself is in bad condition with scratches all over the car. The car fuel cover would not open upon pulling the lever and have to pry it to make it open and the high beam isn't working as well.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Drop off time wasn’t flexible enough, plus amount charged by staff for additional hour was incorrect and more then what was specified in the contract
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Took too much time to wait for the car. However, the customer service of Paradise did a great job when we encounted a problem.
Read More >S.RODRIGUEZ RIVERA
Kuala Lumpur
3 /10 Poor
Reviewed: Monday, November 18, 2024
The car was really dirty, there was even a shoe from another person under the seat. The breaks started not to work but in all the country they only have ofices in Kuala Lumpur and in Penang to change the car and i was on the other side of the country so i had to go have of the country with tje breaks broken.
Read More >3.7 /10 Poor
Reviewed: Monday, November 18, 2024
My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard.
Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise.
Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Helpful staff, car in very good condition
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year.
Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
Read More >N.ABDUL AZIZ
Petaling Jaya
5 /10 Average
Reviewed: Monday, November 18, 2024
i would NOT recommend them
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good experience..looking forward to hire from here again..
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good quality of cars..
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Car been scratch everywhere.
Car bad handling on highway.
Book Proton Saga, but they give Bezza
Take too long for the staff bring the car to us.
Read More >Wayne Franklin
Kuala Lumpur
8 /10 Very good
Reviewed: Monday, November 18, 2024
The car was quite old, and the Indian guy's attitude was okay.
Read More >Clyde Zephaniah
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!
Read More >Carr Marshall
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great service attitude, quick car handover
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
A very professional car rental company
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Originally agreed to pick up the car the next day, but this company imposed strict conditions and demanded extra payment to get the car a day earlier.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
We arrived an hour late to pick up the car, and the store had no cars left, so we had to wait for an hour for a car to be brought over. The car had high mileage and poor condition, with the generator warning light on. The store staff said it was fine to drive. We asked for a replacement, but they said none was available. We had no choice but to use this car.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
Considering the issues with vehicle inspection and voice guidance, I arrived early at the pick-up store, but it was closed. I reported this to the rental car service, and they said they would contact the car rental company and get back to me. Eventually, they said they couldn’t reach the company and asked me to wait nearby. I waited until around 3:50 PM (pickup was scheduled for 4 PM), but no one showed up. It was too hot, and my child couldn’t wait any longer, so we returned to the hotel, which was fortunately nearby. At the hotel, the rental car service contacted me again, insisting I go back to the store to avoid missing the opening time. I found it odd since they should be prepared in advance for my booking. After settling my child, I returned to the store, and this time it was open. However, I was told there were no cars available and I had to wait until 6 PM. They also showed me records of attempts to contact my domestic phone number, which was puzzling since I was in Malaysia. Suddenly, a car became available, so I signed the paperwork and went for the vehicle inspection. The staff only checked the exterior, noted some damage points, recorded the mileage and fuel level, and left while I was taking photos and videos. I had to figure out how to open the trunk and refuel by calling them later. By the time I left, it was already past 5 PM, but the recorded pickup time was still 4 PM. The car's performance was also poor; the steering was shaky. When returning the car, they mentioned it was dirty inside. I suspected they might charge me a cleaning fee, but I explained that the sand in the car wasn’t from me as I hadn’t been to the beach. They accepted my explanation, and the return was processed normally.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
There was only one staff member at the counter.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Very satisfied.
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