The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.
We arrived an hour late to pick up the car, and the store had no cars left, so we had to wait for an hour for a car to be brought over. The car had high mileage and poor condition, with the generator warning light on. The store staff said it was fine to drive. We asked for a replacement, but they said none was available. We had no choice but to use this car.
The car was really dirty, there was even a shoe from another person under the seat. The breaks started not to work but in all the country they only have ofices in Kuala Lumpur and in Penang to change the car and i was on the other side of the country so i had to go have of the country with tje breaks broken.
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE:3.3/10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
About QEEQ:8.0/10
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