There was only one staff member at the counter.

Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!

The car was quite old, and the Indian guy's attitude was okay.

My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard. Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise. Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.

The car itself is in bad condition with scratches all over the car. The car fuel cover would not open upon pulling the lever and have to pry it to make it open and the high beam isn't working as well.