For the past few years, I have been traveling to Germany and Switzerland every January. This is my second time renting a car at Frankfurt Airport. Buchbinder is located right inside the airport, making it easy to find. The staff were very nice throughout the process. Picking up the car from the garage was convenient, and the car was new and well-equipped. Everyone was very satisfied!

The queue at the car rental place was manageable.

I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!

The service was quite good.

1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.