Very satisfied

There was no Chinese service when picking up the car, and the girl from Taiwan who handled the return was very impatient.

The service of this company is good.

Pickup and return were simple and convenient, with email reminders.

Both pickup and return are self-service, and no one inspects the car upon return. It’s very fast and convenient. The store's location is also very prominent, right next to the baggage claim area at Christchurch Airport. My only minor complaint is that the store pushes various services aggressively. I ended up renting snow chains due to their persistent selling but didn't use them at all.