Even though I repeatedly confirmed that I booked an automatic car, I was still given a manual one. After several requests for a change, the staff said they were not familiar with cars, and that both the manual and automatic ones looked the same. Despite taking over a hundred photos and several videos, the same staff member who claimed unfamiliarity with the car quickly found a scratch on the bumper when I returned it, insisting I caused it. Since I didn't have photos from beneath the car, I couldn't provide evidence and had to accept it. I couldn't sleep the whole night out of frustration. Later, I checked Google Maps and found that someone else had the same issue after I picked up the car.
They create a tense atmosphere without giving clear instructions and then find opportunities to collect tips. Small dents as tiny as a grain of rice are completely undetectable from a single angle and require multi-angle photos to clarify and prove. The fuel gauge at pickup showed a remaining range of 520 kilometers, and at return it showed 670 kilometers, but I was fined 35 euros because the fuel gauge was slightly different. I strongly advise everyone to refill the tank completely within 3 kilometers before returning the car.
This rental company seems to be a local Italian company, and their prices are cheaper compared to other rental companies. The pickup and drop-off locations are near the big companies' locations. However, the car pickup point is not at the store, and you need to take a shuttle bus which takes some time. You don't have to pick up the car with a full tank of gas or return it with one. The car inspection is also quite fast.
The service attitude was great. I was a bit worried before due to many negative reviews online, but the staff was friendly and helpful throughout the process. They assisted me with various issues and even offered some travel advice. Quite nice!
About QEEQ:10.0/10
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