Very satisfied

Extremely satisfied

The wait time for picking up the car was quite long. I was charged a high fuel service fee of $40 for not refueling the car before returning it.

I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.

The customer service was friendly and patient, answering all my questions. Since the options for foreign car models are limited in our country, I am quite satisfied with the car I chose. However, for this class of vehicle, it would be perfect if they provided parking sensors. The Dodge SUV I rented was in good condition and I was mostly satisfied.