The waiting time was too long. I waited for over an hour before it was my turn.

Very good and satisfied.

I had to wait in line for an hour, which was a bit long. Also, the car rental company in Los Angeles was very sneaky. Despite me saying I didn't want any additional services, they added an extra charge, which I didn't notice until I drove off. The next day, I called the rental company's customer service to have them contact the LA branch to cancel it, but they said it couldn't be done. Eventually, I called Budget customer service myself and got it canceled.

Customers too much busy and few empathetics

Not clear WHERE to pickup the vehicle!!

Budget told me that I need to pay for full insurance, nevertheless I remember that I paid insurance through Easyrentalcars.