They didn't have the reserved car? What's going on?

Overall, it went smoothly, but there were two issues. First, we couldn't understand the directions given by the staff for the pickup location, and they were unwilling to assist us, making it hard to find the pickup spot. Second, the invoice sent was in Turkish (probably) and not in English, making it unreadable.

The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!

Enterprise is a fairly reputable company that requires a notarized driver's license. They offer a variety of vehicle models and provided us with a new car that had only 600 kilometers, so it was just out of the break-in period. They even refunded the early return fee, making it a pretty good company.

Overall, it's pretty good. The only issue was that the staff at the store gave different information about the policy and pricing for one-way rentals compared to what was on the website. Fortunately, there were no errors at checkout.