I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

Easy pickup. Minimal upselling.

The service was good, but the gentleman's English was a bit awkward, which led to some misunderstandings.

Terrible experience, the car kept flashing warnings.

The entire process was quite smooth, and both pick-up and return were handled professionally.